Online Kiosk FAQ


How to Order Prints
 

Do I need to become a member to order prints?
Yes, to place an order on need to become a member. If you log in as a guest you will be prompted to create an account before being allowed to order the prints. Accounts are free and give you access to order tracking and photo storage online.
 
How do I order photo items?
To order photos online please follow these steps:
 
Login to your account
Click on 'My Photos and select 'Upload Pictures' to add photos to your account
Click on 'Create Now' at the bottom left hand corner of your screen and select the photo product you wish to order online.
 
How do I check the status of my order?
To check the status of your order or to view historical orders please select the �my orders� tab located at the top of your screen.
 
How do I know if my order has been processed successfully online?
When your order has been successfully placed online you will receive an email to confirm the details of your order.
 
Can I order on a mac laptop/desktop?
Yes, all you need is a browser (safari should be installed by default) and the Adobe Flash player installed
 
Can I order on a Linux laptop/desktop?
Yes, as long as you have a browser and the Adobe Flash plug in installed
 
Can I order from a iphone/ipad?
You can order via the Imagine app which will allow ordering from both devices
 
Can I order from a android phone/tablet?
Yes as long as you you have the Imagine app installed.
 
What web browsers are supported?
Any browser which run the Adobe Flash player. Popular examples are Internet explorer, Google chrome, Firefox, opera and Safari
 
Do I need to download a specific piece of software to place an order?
No, when prompted what image uploader you would like to use, if you select "Imagine uploader� you can upload your images with no extra software. Choosing "Imagine uploader� means your photos will be uploaded with no changes to size. This can be very time consuming depending on how large your photo files/number of photos you are uploading.
Selecting "Aurigma uploader� will attempt to install an "ActiveX� control or load an Java app. Dependant on what browser you are using. Although the "Aurigma uploader� does need to load/be installed it allow you to select a size for uploading. This can greatly reduce the time spent uploading images.
 
Are you experiencing difficulty downloading the Pix Uploader/Active X?
The security settings on your computer may be preventing the download of the activex applet.
 
If using windows and Internet Explorer check the following security settings:
 
Open internet explorer and choose tools, internet options.
Choose the Security tab and click Custom Level in the security level for this zone.
Make sure that the 'Download signed ActiveX' control is not disabled.
Make sure that 'Run Activex controls and plug-ins is not disabled.
 
What format do my images need to be to upload?
The "Aurigma uploader� accepts JPGs and PNGs. While the "Imagine uploader� accepts JPGs, GIFs, TIFF's, BMPs and PSD files. For best results used JPGs.
 
Can I get discounts for large orders?
We offer tiered pricing for print orders so the more you purchase the more cost effective the price per print is for you.
 
Do my photos get resized automatically during upload?
Yes if using the "Aurigma uploader�, there are 3 different upload options available when using:
 
Small � This option is suited for sizes up to 10� in height and width, including small gift items.
Medium � this option is suited for sizes up to 17� in height or width, including medium gift items.
Large � This option is suited for sizes up to 28� in height or width, including large gift items.
 
The image will be resized based on your selection. By choosing a lower upload section, the upload speed will increase. You only need to use the upload size based on what you are planning on ordering. The quality of the image will not be increased by choosing a higher upload option.
 
I have forgotten my password. What can I do?
If you have forgotten your password, please click on the "Forgot my password� link on the Sign In page. You will then need to enter your email address and you will be sent a confirmation email with your new password information. If you do not receive an email, check your spam or junk mail folders.
 

Pricing & Payment
 
What prices are your photo?
All photo gifts are priced individually. To view photo price simply look at the price shown when shown on screen.
 
How do I pay for my prints?
You can pay for your print order online with either credit card or debit card.
 
Correct Fit for Your Photo
Correct Aspect Ratio for your Images
You view the photos in your albums that you have uploaded and they are exact replicas of the images stored on your computer screen.
 
Most digital cameras have photo aspect ratios (width to height) which work great for displaying your photos on your computer screen, but not so great when you want to print your photos. To avoid receiving images with cut off heads, cropped out areas of your photos and other annoyances it is important to preview your photos prior to progressing to the checkout are on the site.
 
Prior to taking the photos, compose your photos in the viewfinder or preview screen and be sure to leave a little extra space above and below the subject of interest, such as a person�s head. That way you won�t end up with the top of the photo annoyingly close to the head.
 
Print Queries
A yellow exclamation mark (!) or a red cross (X) appears on my photo on the screen. Why is that?
The yellow exclamation mark and red cross are warnings that the photo used for your finished product are low resolution and your product may be pixilated and not appear as expected. We suggest that you reduce the size of your chosen image until the warning gores away or try to upload a large size image.
 
How do I know if the image quality/resolution is sufficient to ensure good quality prints?
The website offers a comprehensive image quality facility across all products. If the resolution of your photos is below what is required for great photos a yellow/red x appears on the print onscreen.
 
Do you process images that I have scanned?
Yes you can upload your scanned images and process your order as normal. Your scanned image will need to be in .jpg format.
 
What print finishes do you offer?
You can order your prints in either gloss or lustre.
 
I have taken pictures using my mobile phone. Can you print them for me?
Yes, transfer your images to your laptop or computer and upload to the website and process your order as usual to obtain your mobile phone photos. Please note that depending on the camera specification the resolution may be below what is required. Alternatively download the Imagine App from the relevant App store which will allow you to order directly via your phone.
 

Print Your Facebook Photos Online
 
How can I print my Facebook photos?
To print your Facebook photos online please follow these steps:
 
Select your preferred store and login to your account
Click on the "my photos� tab and then click on the Facebook logo at the top of the screen
You can choose to import your photos from your Facebook account or vice versa
Login to your Facebook account
Select the "Facebooker� whose photos you wish to import from the drop down menu
Select the photo album and select the photos you wish to import and click "import� at the bottom of the screen
Choose an album to add the photos to
Your Facebook photos will then transfer to your account so that you can print them online!
 
A yellow exclamation mark appears on the Facebook photos that I have imported, why?
When you upload your photos to Facebook the resolution of each image is reduced. Fujipix.ie has an image quality feature on the website which adds an exclamation mark or an X to your photo when the resolution is below what is required for the photo/product you wish to order. When this occurs it is best to select a smaller photo size or reduce the size of the photo on your chosen product to ensure that you receive a good quality photo/product.
 
Can I print my friend�s Facebook photos?
Yes! If your friend has chosen to share their photos with you, you can print their photos online by following these steps:
 
Select your preferred store and login to your Fujipix account
Click on the "my photos� tab and then click on the Facebook logo at the top of the screen
Login to your Facebook account
Select your friend whose photos you wish to import by clicking on the drop down menu and selecting your friend the list
Select the photo album and select the photos you wish to import and click "import� at the bottom of the screen
Choose an album in your Fujipix to add the photos to
Your friends Facebook photos will then transfer to your Fujipix account so that you can print them online!
 
When I click on "import" my Facebook photos nothing happens
To import your Facebook photos to Fujipix.ie please ensure that your pop-ups are unblocked. To unblock your pop-up please follow these steps:
 
Click on "Tools"
Select "Pop Up Blocker" and disable pop-up blocker